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NCDesk

Helpdesk

A technical support helpdesk system will be available just prior to and during all test administrations. The helpdesk will respond to help requests from public schools in North Carolina. If you are seeking technical assistance with using NCDesk and you are not doing so as an operational function of a public school in North Carolina, please use this web site as your sole resource.

Helpdesk staff will report on how many, where and what type of problems have/are occurring. Verified bugs will be reported by helpdesk staff to developers (see Bug Reporting). Testing procedures issues will be reported to testing program management.

Check the NCDesk installation instructions and FAQs before you contact the helpdesk.

The following information is required when contacting the helpdesk:

1. First Name
2. Last Name
3. Title/Position
4. Phone number to return tech support call to (in case of disconnect, etc.)
5. School district calling from
6. School code (6-digit):
7. If possible, email address

For 2005-06 Testing use the following to contact the helpdesk

Email
Email requests are preferred for helpdesk communication and should be sent to . You should get an email reply immediately which will include a ticket number and instructions on how to communicate with the Helpdesk about the request established by the initial email. If you do not get an email reply, then you must assume that the Helpdesk did not receive your assistance request and you should then use the phone request method detailed below.

Phone
Phone requests can be placed by calling (919) 515-1320 7:30 AM - 5 PM, Monday-Friday (excluding holidays and weekends). If the call cannot be taken immediately, then the call will go to a voicemail system. At this time, voicemail system messages are harvested by staff twice daily.

This file was modified on Wednesday, August 29, 2007; at 1:37:07 PM